Privacy Policy

2.1 Information You Provide to Us

We collect the information you choose to provide when you use the Services, including when you request an estimate, create an account, book a project, communicate with us, or opt in to receive messages. This may include:

• Contact and account information — your name, email address, telephone number, mailing or property address, and account login credentials.
• Project information — details about your painting project, including the property type, the rooms, surfaces, or exterior areas to be painted, measurements, scope selections, color preferences, scheduling preferences, and any notes you provide.
• Photographs and video of your property — images and video you upload or capture through the Services depicting the interior or exterior areas relevant to your project (described further in Section 2.2).
• Payment information — information necessary to process deposits and payments. Payment card details are collected and processed by our third-party payment processor and are described in Section 2.3.
• Communications — the contents of messages, emails, call records, support requests, reviews, and other communications you send to us or to Owner-Operators through the Services.
• Marketing and preference information — your communication preferences and consents, including your consent to receive text messages or marketing communications.

2.2 Project and Property Documentation

A core function of the Services is the capture, organization, and storage of photographs, video, and related documentation of your property before, during, and after a painting project. This documentation supports accurate estimates, scheduling, quality control, dispute resolution, and a verifiable record of completed work. When you submit or capture this content through the Services, you understand and agree that:

• The images and video you provide may depict the interior and exterior of your property and items located there, and you are responsible for excluding any content you do not wish to share;
• This content, together with associated information such as timestamps, project identifiers, and (where applicable and with your permission) location metadata, is collected and retained as part of your project record;
• We may make this content available to the assigned Owner-Operator and authorized personnel for the purpose of preparing estimates, performing the work, and conducting quality review.

Color visualizer. The Services include a color-visualization feature that lets you preview paint colors applied to images of your own space. When you use this feature, the images you submit are processed — by Rollur and by third-party processing providers acting on our behalf — to generate color previews and renderings. These images and the resulting previews are handled in accordance with this Policy, including the automated-processing practices described in Section 4.

This documentation is processed through Rollur's proprietary project-documentation technology and supporting infrastructure. The methods, systems, and components we use to capture, organize, and analyze project documentation are confidential and proprietary to Rollur and are not disclosed through this Policy.

2.3 Payment Information

We use a third-party payment processor (Stripe) to handle deposits and payments made through the Services. When you make a payment, your payment card and billing information is collected and processed directly by the payment processor under its own privacy policy and security standards. Rollur does not store full payment card numbers. We may receive limited transaction information, such as the last four digits of a card, the transaction amount, the authorization status, and the date of the transaction, to administer bookings, deposits, refunds, and our marketplace fees.

2.4 Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect certain information, including:

• Device and technical information — IP address, browser type, operating system, device identifiers, and similar technical data.
• Usage information — pages and screens you view, links you click, features you use, the dates and times of your interactions, referring URLs, and other activity within the Services.
• Cookies and similar technologies — information collected through cookies, pixels, tags, and similar technologies, as described in Section 6.
• Approximate location information — general location derived from your IP address, and, where you grant permission, more precise location information from your device to support project location and scheduling.

2.5 Information We Receive From Third Parties

We may receive information about you from third parties, including:

• Owner-Operators and service providers who interact with you in connection with a project;
• Referral partners, such as real estate professionals, property managers, and community associations, who refer you to the Services (where permitted);
• Advertising and social media platforms, analytics providers, and similar partners that provide us with aggregated or interaction-based information; and
• Service providers who help us verify information, prevent fraud, or operate the Services.

5.1 Your Consent

By providing your mobile telephone number to Rollur and opting in — for example, by submitting your number through a form that discloses our SMS practices, checking a consent box, or texting us a keyword — you agree to receive text messages from or on behalf of Rollur at the number you provided. These messages may be sent using an automatic telephone dialing system or other automated technology. Consent is not a condition of purchasing any goods or services. Message frequency varies.

Transactional messages (such as estimate confirmations, booking details, scheduling and completion notices, and customer-service replies) are sent in connection with your use of the Services. Marketing or promotional messages are sent only where you have provided the consent required by applicable law, and you may opt out of marketing messages at any time as described below.

5.2 Opting Out and Help

You may opt out of the SMS program at any time by replying STOP to any message you receive from us. After you send STOP, we will send a single confirmation message and will no longer send you SMS messages unless you opt back in. For help, reply HELP or contact us using the information in Section 15.

5.3 Costs

Message and data rates may apply to any messages sent to you from us and to us from you. Please contact your wireless carrier for details about your messaging or data plan. Rollur does not charge for the SMS program, but your carrier's standard rates and fees will apply.

5.4 How We Treat Mobile Opt-In Information

We do not sell or rent mobile telephone numbers collected for the SMS program. We do not share your mobile opt-in information or consent with third parties or affiliates for their own marketing purposes. We may share your mobile number with service providers who help us operate the SMS program (such as messaging platform vendors) solely to deliver messages on our behalf.

5.5 Contact Number for the SMS Program

SMS Program Number: 1-855-7-ROLLUR (1-855-776-5587).

11.1 California Residents

If you are a California resident, the California Consumer Privacy Act, as amended, may provide you with rights to know, access, correct, and delete your personal information, and to opt out of the "sale" or "sharing" of personal information and certain uses of sensitive personal information. We do not sell personal information for monetary consideration. To exercise your rights, contact us as described in Section 15.

11.2 Florida Residents

If you are a Florida resident, the Florida Digital Bill of Rights may, where applicable, provide rights to access, correct, delete, and obtain a copy of your personal information, and to opt out of targeted advertising, the sale of personal information, and certain profiling. To exercise your rights, contact us as described in Section 15.

11.3 Other States

Residents of other states with applicable privacy laws may have similar rights. We will honor verifiable requests to the extent required by the laws applicable to you. We may need to verify your identity before responding, and an authorized agent may submit a request on your behalf where permitted.

11.4 How to Exercise Your Rights

You may submit a privacy request using the contact information in Section 15. To opt out of marketing emails, use the unsubscribe link in the email. To opt out of marketing text messages, reply STOP as described in Section 5. You may manage cookies and interest-based advertising as described in Section 6.