- Do I need an account to get an estimate?
- No. You can complete the public Quote Assistant and see Good, Better, and Best pricing. Signing in is required when you move to booking, agreements, and payment.
- How accurate is the AI estimate?
- Estimates use your scope, property details, surfaces, and local pricing logic. Crews confirm details on site; final pricing is locked at booking when you select a tier.
- What areas does Rollur serve?
- We focus on Southwest Florida. Enter your zip in the Quote Assistant or calculator to confirm service area.
- How do tiers (Good, Better, Best) work?
- Each tier reflects material quality, prep depth, and warranty level. All tiers are scoped to the same job so you can compare apples to apples.
- Can I use the calculator without chatting?
- Yes. The painting calculator returns a range from minimal inputs. The Quote Assistant refines that into exact tier prices for your home.
- Do you offer exterior and interior painting?
- Yes. Choose exterior, interior, or cabinet scope in the Quote Assistant. Scope-specific questions adapt automatically.
- What is the AI Visualizer?
- Upload a photo of your home and preview paint colors on surfaces. It is a planning tool; final colors are confirmed during booking.
- How are painters vetted?
- Rollur works with owner-operators and crews who meet insurance, compliance, and quality standards. See our quality standards page for details.
- What if I prefer a phone estimate?
- Use “Request a callback” on the AI Assistant page or call (800) 800-4321. We queue manual requests for our team.
- Is my data secure?
- We use industry-standard practices for accounts and payments. Review our Privacy Policy for how we handle personal information.
- How does scheduling work?
- After you choose a tier and complete booking steps, your job is scheduled with the assigned team. You will see dates and updates in your account.
- What payment methods are accepted?
- Supported methods are shown at checkout in the app. Deposits and balances follow the agreement you accept at booking.
- Can I change my scope after an estimate?
- Yes. Continue the conversation in the Quote Assistant or start a new session if your project changed significantly.
- Do you handle HOAs?
- We help you document selected colors and finishes for HOA submissions. Approval is between you and your association.
- What about stucco and Florida weather?
- We capture surface type, condition, and prep needs so coastal sun and moisture are reflected in scope and pricing.
- Cabinet painting — what is included?
- Cabinet scopes cover doors, drawers, and frames as described in your quote. Sanding, primer, and topcoats align with the tier you pick.
- Pressure washing — when is it needed?
- Exteriors often need wash and mildew treatment before paint. We note prep assumptions in your estimate.
- How do I contact support?
- Signed-in customers can use in-app support. General questions: hello@rollur.com or (800) 800-4321.
- Can contractors join Rollur?
- Yes. Apply via contractor registration. We review insurance, compliance, and service quality before onboarding.
- What is the affiliate program?
- Partners can refer homeowners and earn rewards per program rules. See the Affiliate page for eligibility and terms.
- Do you offer warranties?
- Warranty coverage depends on the tier and materials selected. Details appear in your project agreement at booking.
- Why do I see a cookie banner?
- We ask for consent before enabling optional analytics cookies. Core site features work without them.
- Can I get my quote by email?
- Yes. When prompted, add your email so we can send estimate-related updates. You can skip and continue in the app.
